FIVE SIM UAE: Balance, Packs, App and Customer Care
FIVE is a prepaid mobile brand that runs on e&’s network, aimed mainly at the UAE’s blue-collar workforce. It is sold through small mobile shops and groceries, often near labour accommodation, and managed through its own FIVE app, which e& launched in 2023 in English and Hindi. To check your FIVE credit, dial *121#. To see and buy packs, dial *135#. For help, FIVE publishes 800 544. Because FIVE is part of e&, its customers can also use some e& prepaid offers, including e&’s monthly international calling pack.
- Credit balance: dial *121#.
- Packs and offers: dial *135#.
- Help: call 800 544.
FIVE at a glance
Many people assume FIVE is a separate operator or a du product. It is neither. It is an e& prepaid brand with its own packaging, packs and app, built around the needs of workers who mostly use their phone for data and calls home.
| Item | Detail |
|---|---|
| Network | e& (etisalat by e&) |
| Type | Prepaid only |
| Main audience | Blue-collar and lower-income workers |
| Where it is sold | Small mobile shops and groceries, often near labour accommodation |
| App | The FIVE app, launched by e& in 2023 in English and Hindi |
| Support | 800 544 |
Because FIVE runs on e&’s network, your coverage is the same as any e& customer’s. What differs is the range of packs and the way the account is managed.
FIVE codes and support
FIVE publishes a small set of codes. Dial them from the FIVE SIM itself, and on a dual-SIM phone make sure FIVE is selected as the line for the call.
| Code | What it does |
|---|---|
| *121# | Shows your prepaid cash credit |
| *135# | Shows the packs available to your line, and lets you buy them |
| *135*90# | Subscribes to e&’s AED 69 monthly international pack, open to FIVE customers |
| 800 544 | FIVE customer support |
You may see other codes online described as FIVE number checks or data checks. FIVE does not publish them all as general services, and some only apply to particular packs. If a code is not on FIVE’s own information, use the app or call 800 544 instead of guessing, since some short codes can carry a charge.
The FIVE app
e& introduced the FIVE app in 2023 specifically for workers using the FIVE SIM. It brings the main account tasks into one place, in languages many users read more comfortably than Arabic.
| Task | In the FIVE app |
|---|---|
| Check balance | Yes |
| Top up | Yes |
| Buy data and minute packs | Yes, including app-exclusive packs |
| Language | English and Hindi |
The app is the easiest place to find your own FIVE number as well, since FIVE does not publish a dial code for it. Our guide to checking your own number covers the other options.
Calling home on FIVE
International calling is the main reason many people choose FIVE, and the line has access to e& international packs as well as FIVE’s own. e&’s monthly international minutes pack costs AED 69 including VAT, covers 14 countries including India on all networks and Pakistan on Zong, Jazz and Ufone, and has no limit on how many different numbers you call. e& lists it as available to all prepaid customers on Wasel and FIVE. FIVE’s app also lists its own international minute packs. Compare these with the other options in our international calls guide, which also explains which internet calling apps work in the UAE.
Buying a FIVE SIM safely
Because FIVE is often bought in small shops rather than e& stores, it pays to be careful about registration. The same TDRA rules apply as for any SIM: it must be registered to you, using your own original ID.
- Insist the SIM is registered with your own original Emirates ID, not a copy and not someone else’s ID.
- Do not leave your Emirates ID with the shop, and do not let it register extra SIMs for other people.
- Keep the SIM pack, which shows your number and serial.
- Check Hesabati afterwards to see exactly which lines are in your name.
This matters because any line in your name is your responsibility. If someone uses a SIM registered to you for sales calls, for example, the fines and suspensions apply to you. Our guide to checking the SIMs on your Emirates ID shows how to run the check, and our spam calls guide explains the penalties. FIVE lines are on e&’s network, so expect them to count towards your e& SIM allowance.
FIVE compared with other prepaid lines
| Line | Network | Managed through | Best for |
|---|---|---|---|
| FIVE | e& | FIVE app, codes, 800 544 | Workers wanting simple packs and calls home |
| e& Wasel | e& | e& UAE app, stores, 101 | General prepaid users who want e& stores and offers |
| du prepaid | du | du app, stores, 155 | Prepaid users who prefer du coverage or packs |
| Virgin Mobile | du | Virgin Mobile app | App users who want no contract and flexible plans |
If you need help choosing, our cheapest data plan guide compares value across operators, and our UAE telecom guide covers the full market.
Frequently asked questions
Is FIVE SIM e& or du?
e&. FIVE is a prepaid brand on e&’s network, and e& lists FIVE alongside Wasel as eligible for its prepaid international pack.
How do I check my FIVE SIM balance?
Dial *121# from the FIVE SIM for your prepaid cash credit. The FIVE app also shows your balance and packs.
What is the FIVE customer care number?
800 544, as published by FIVE. It is separate from e&’s main 101 line.
How do I buy a data pack on FIVE?
Dial *135# to see the packs available to your line, or buy them in the FIVE app, which also lists app-exclusive packs.
Last verified: November 2026 against FIVE’s published codes and support details, e&’s international pack terms and e&’s announcement of the FIVE app. Pack prices on FIVE change often.
Written by Roman Shah · Reviewed by the UAEexplained editorial team
Sources: FIVE and e&
Spotted something that has changed? Tell us here and we will re-check it.
