Choose and manage UAE mobile and internet services from Etisalat (e&) and du. This section compares the best plans, data packages and 5G home internet, weighs tourist SIM and eSIM options, and explains how to check your balance, transfer credit and activate a SIM. Decision-first guides for residents and visitors.
The e& customer care number is 101 from an e& line and 800 101 toll-free from any other network or landline. Both run 24 hours a day. e& also answers on WhatsApp at +971 800 101 through its AI Virtual Advisor, offers chat in the e& UAE app, and gives roaming customers a free callback…
The du customer care number is 155 from a du line and 800 155 toll-free from other networks. From outside the UAE, du lists +971 55 567 8155. Support runs 24 hours a day, and du also answers on WhatsApp at 058 242 8268, a number it styles as +971 58 CHATBOT, and through Noora,…
Roaming from the UAE is affordable only with a pack. e& sells roaming packs from AED 35 a day across 170 plus countries, including a data add-on charged only on the days you use it, and its Freedom plans let you use your local allowance abroad from AED 100 a week. du sells destination-based bundles…
FIVE is a prepaid mobile brand that runs on e&’s network, aimed mainly at the UAE’s blue-collar workforce. It is sold through small mobile shops and groceries, often near labour accommodation, and managed through its own FIVE app, which e& launched in 2023 in English and Hindi. To check your FIVE credit, dial *121#. To…
All three UAE providers support eSIM, and activating one is normally free. You convert a physical SIM in the operator app, verifying your identity with UAE Pass. The cost people miss comes later: transferring an existing eSIM to a new iPhone typically carries a fee of AED 25 plus VAT. Most flagship phones sold since…
To activate a UAE SIM you must register it against your identity, which is a legal requirement rather than an operator preference. Residents register with an original Emirates ID, visitors with a passport. You can do it in the operator app using UAE Pass, at a store, or at a self-service kiosk. Once activated, restart…
If your building has fibre, take it: performance is more consistent and latency is lower. If it does not, or you want service without an installation visit, 5G home wireless is the answer, typically around AED 206 to AED 269 a month with unlimited data and a router included. du is usually AED 20 to…
The cheapest way to call home from the UAE depends on how much you call. For regular callers to South Asia, e&’s international minute packs are hard to beat: 2,000 minutes for AED 99 or 500 minutes for AED 49, valid 28 days, covering India, Pakistan, Bangladesh, Afghanistan and Egypt. Occasional callers can use a…
e& Quick Pay is the no-login page for paying an e& postpaid bill or recharging a prepaid line. You enter the mobile, landline or internet number, or the account ID from your bill, and pay by card. It lives on e&’s current website, eand.ae, which is where the old etisalat.ae links now redirect. If you…
For most people living in Dubai or Abu Dhabi, du is the better value choice, typically 8% to 15% cheaper on comparable plans. e& is the better choice if you live or travel outside the main cities, because its network footprint is wider and its 5G deployment is the largest. On raw speed the gap…