du Customer Care Number: 155, 800 155 and WhatsApp

The du customer care number is 155 from a du line and 800 155 toll-free from other networks. From outside the UAE, du lists +971 55 567 8155. Support runs 24 hours a day, and du also answers on WhatsApp at 058 242 8268, a number it styles as +971 58 CHATBOT, and through Noora, its round-the-clock online chat. Virgin Mobile, although it runs on du’s network, has its own separate support.

du customer care numbers at a glance

du keeps its contact options simple, but which number works depends on where you are and which network you are calling from.

Number	Use it for	Notes
155	Customer care from a du line inside the UAE	24 hours
800 155	Customer care from another network or a landline	Toll-free
+971 55 567 8155	Calling du from outside the UAE	International call rates may apply
058 242 8268 on WhatsApp	du’s chat assistant on WhatsApp	Shown by du as +971 58 CHATBOT
Noora online chat	Live chat from du’s contact page	24 hours

The overseas number is the one people forget. If you are roaming and your du line stops working, calling 155 may not connect, and the +971 55 567 8155 route is the one du publishes for customers abroad.

Calls to 155 go much faster when you have the details du will ask for. Before you dial, gather the following.

• The du mobile number or account number concerned, from the bill or the app.
• Your original Emirates ID for anything involving ownership, a replacement SIM or cancellation.
• The date and amount of any disputed charge.
• A trouble ticket or order number if you have already reported the issue.

For problems that need a person in front of you, du’s contact page includes a store locator, so you can find the nearest shop and check its hours before travelling. Ownership changes, contract disputes and cancellations are usually settled faster in a store than over the phone.

Which channel to use for which problem

Not every problem needs a phone call. Picking the right channel is usually faster than waiting in a queue.

Problem	Best channel
Balance or usage	*135# or SMS BAL to 1355
Paying a bill or recharging	Quick Pay or Quick Recharge, no login needed
Track an order or a fault ticket	The tracking tools on du’s contact page
Home internet not working	du’s online troubleshooter, then 155
Renewing your ID on the account	Quick ID Renewal online, or a store
Billing dispute or cancellation	A du store, with your Emirates ID

du’s contact page groups its self-service tools first for a reason: tracking an order, checking a trouble ticket, unsubscribing from a service and troubleshooting internet can all be done without speaking to anyone.

WhatsApp, Noora chat and the du app

du offers three digital routes. They overlap, but each has a sweet spot.

Channel	How to reach it	Good for
WhatsApp	Message 058 242 8268	Quick questions and reporting issues without calling
Noora chat	Chat now button on du’s contact page	Live help in a browser, any time
du app	App Store or Play Store	Managing services, paying bills, tracking usage and renewing ID

The du app is the most capable of the three for your own account, because it already knows who you are. WhatsApp and chat are better when you are asking about a line that is not on your phone, or when the app itself is the problem.

Self-service tools that save a call

• Balance and data: our du balance check guide lists every code.
• Payments: our du Quick Pay guide explains which page to use and which cards work.
• ID renewal: our guide to updating your Emirates ID on your SIM covers du’s no-login route.
• Unwanted sales calls: du lets you block marketing calls and report numbers, covered in our spam calls guide.

Unsubscribing from a service that keeps charging you is another common reason to call. du publishes a list of services with their subscribe and unsubscribe codes on its contact page, so check there before waiting on the line.

Escalating a complaint

If a problem is not resolved, the route upwards is the same for every UAE operator.

Stage	What to do
1. Raise it with du	Call 155 or visit a store, and get a ticket or complaint reference
2. Track it	Use the trouble ticket tracker on du’s contact page
3. Escalate	If still unresolved, complain to the TDRA and quote du’s reference

The TDRA, the Telecommunications and Digital Government Regulatory Authority, handles complaints that an operator has failed to resolve. It will expect evidence that du already had the chance, so keep the reference number and a short record of dates and what you were told.

Virgin Mobile is different

Virgin Mobile UAE is owned by the same company as du and uses du’s network, but it is a separate service with its own support. Virgin customers are helped through the Virgin Mobile app, not through 155. Our Virgin Mobile UAE guide explains how its app-based support works. For help choosing between networks, see our e& vs du comparison, and for everything else, our UAE telecom guide.

One last point on safety. du, like every UAE operator, will not ask you to pay into a personal bank account or to share a one-time password you did not request. A caller who does either is not du, whatever the caller ID suggests.

Frequently asked questions

What is the du customer care number?

155 from a du line, and 800 155 toll-free from other networks. From outside the UAE, call +971 55 567 8155.

What is the du WhatsApp number?

058 242 8268, which du presents as +971 58 CHATBOT. It connects to du’s chat assistant on WhatsApp.

Is du customer care available 24 hours?

Yes. The phone line and du’s Noora online chat both run around the clock. Stores keep their own hours.

Can I call du customer care for a Virgin Mobile line?

Virgin Mobile has its own support through the Virgin Mobile app, even though it uses du’s network. Contact Virgin directly for Virgin lines.

---

Last verified: November 2026 against du’s contact page, prepaid SIM page and spam reporting page.
Written by Roman Shah · Reviewed by the UAEexplained editorial team
Source: du (Emirates Integrated Telecommunications Company) official website
Spotted something that has changed? Tell us here and we will re-check it.